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Returns/Exchange

Quartzsite Minerals Returns/Exchange Policy

At Quartzsite Minerals, we strive to ensure your satisfaction with our products. If, for any reason, you are not satisfied with your purchase, please follow our Returns/Exchange Policy guidelines outlined below:

  1. Reasons for Return:
    • If you are dissatisfied with the product, provide us with proper reasons for your dissatisfaction, and we will review each case individually.
    • We accept returns within 10 days of receiving the item.
  2. Damaged or Broken Items:
    • In the case of a broken or damaged item upon receipt, please send us photographic evidence.
    • Return the damaged item, and we will refund you for the return goods.
    • This refund is not applicable to goods misused or damaged by customers or those not returned within 10 days.
    • Please ensure to return the item in its original packaging.
  3. Non-refundable Items:
    • Shipping charges, VAT, and duties are not refundable.
  4. Return Processing:
    • Returns will be processed within 7-10 business days from the date we receive the product at our address.
    • Keep in mind that credit card companies/banks may take an additional week to reflect the refund in your account.
  5. Payment Gateway Charges:
    • Payment gateway charges, if applicable, will not be refunded.

We value your satisfaction and are committed to addressing any concerns promptly. If you have any questions or need further assistance, please contact our customer service team. Thank you for choosing Quartzsite Minerals.